NOTICE OF MOTION
housing repairs backlog
That the motion be amended as shown in bold italics.
This Council:
1.
Recognises that the
successive lockdowns have created a significant backlog of housing
repairs to work through, · That this backlog needs to be cleared urgently · that non-essential repairs need to be addressed · the current steps being taken to bring the team up to full capacity in order that the 28-day target is met · That the backlog figures have been regularly reported to Housing Committee as part of the quarterly updates.
Council
1.
An
2.
For this report to 3. For this report to include steps to improve customer communication on progress with repairs; 4. If possible, within the time available, for this report to also identify key lessons that can be learned from local authorities such as Stoke-on-Trent who have in-sourced their housing repairs services and are already delivering improvements for residents but having due regard to the fact that the move of the housing repairs team from Mears into BHCC coincided almost exactly with the onset of a global pandemic. |
Proposed by: Cllr Hugh-Jones Seconded by: Cllr Gibson
Recommendation if carried to read: |
This Council: 1. Recognises that the successive lockdowns have created a significant backlog of housing repairs to work through, and notes · That this backlog needs to be cleared urgently · that non-essential repairs need to be addressed · the current steps being taken to bring the team up to full capacity in order that the 28-day target is met · That the backlog figures have been regularly reported to Housing Committee as part of the quarterly updates.
Council nevertheless calls for:
1. An officer report to be brought to the next full Housing Committee in November; 2. For this report to reiterate to Councillors the steps being taken to clear repairs backlog and hit targets of service delivery for residents; 3. For this report to include steps to improve customer communication on progress with repairs; 4. If possible, within the time available, for this report to also identify key lessons that can be learned from local authorities such as Stoke-on-Trent who have in-sourced their housing repairs services and are already delivering improvements for residents but having due regard to the fact that the move of the housing repairs team from Mears into BHCC coincided almost exactly with the onset of a global pandemic. |